Shipping & Return

Frenchiely Shipping Policy

We strive to make your shopping experience seamless and enjoyable! Here are the details of our shipping, returns, and refund policies:

Shipping Rates

Within the U.S. (Domestic)

  • Free Shipping: On orders over $29.99.
  • Flat Rate Shipping: $5.99 for orders under $29.99.
  • Note: For addresses in Guam, Palau, Puerto Rico, APO, and other U.S. islands, free shipping applies to orders over $49.99.

UK/Australia

  • Free Shipping: On orders over $49.99.
  • Flat Rate Shipping: $5.99 for orders under $49.99.

Worldwide

  • Free Shipping: On orders over $79.00.
  • Flat Rate Shipping: $9.90 for orders under $79.00.

Estimated Delivery Times

(Excludes holidays and customs delays)
Delivery time depends on the shipping option selected at checkout. Please note potential delays during COVID-19.

  • United States: 2–7 business days
  • Canada: 4–12 business days
  • UK: 3–8 business days
  • Australia: 5–8 business days
  • Germany: 5–7 business days
  • Mexico: 5–15 business days
  • Japan: 3–7 business days
  • South Korea: 3–10 business days
  • Other Asian Countries: 5–16 business days
  • Other European Countries: 5–14 business days
  • New Zealand: 5–15 business days
  • South Africa: 7–20 business days

 

Express Shipping:
Please note that express shipping is unavailable for the following U.S. locations:

  • Alaska, Guam, Hawaii, Puerto Rico, Palau, Marshall Islands, Northern Mariana Islands, American Samoa, APO/FPO.

Important Notes

  • Customs & Tariff Fees: These are not included in the shipping cost and may vary by country.
  • Processing Time: Orders are processed within 24–48 hours. Customized products may take 5–7 business days.
  • Customs Holds: If customs holds your package, please contact them with the tracking information we’ll email once your order is shipped.

Returns & Exchanges

We aim to protect every French Bulldog's sensitive skin, so please follow these guidelines:

  1. Eligibility for Return:

    • Items must be undamaged, unused, unwashed, hair-free, and resellable.
    • Returns are accepted within 30 days of purchase.

  2. Exceptions:

    • We do not accept returns for reasons like "I don’t like it" or "I no longer need it" (effective January 19, 2019).
    • Returns based on sizing issues are not accepted. Please contact us if you’re unsure about sizes before placing an order.

  3. Wrong or Defective Products:

    • If you receive the wrong or defective product, please let us know. We will send a replacement immediately and cover the shipping cost.

Refunds

  • Refunds are not available for lost or stolen packages marked as "delivered" by the carrier.
  • Final Sale Products: Items marked as final sale are not eligible for return or refund.

Thank You for Your Care!

Your support helps ensure every Frenchie stays safe and happy.

For further assistance, please email us at [email protected].

Thank you for being part of the Frenchiely family! ❤️